Douglas

Note: The owner or a representative of this business has not yet completed the verification process

4.1

( 8 reviews )

Department Stores, Cosmetics store

Closed 10:00 AM - 08:00 PM See Hours

Limbecker Pl. 1A, 45127 Essen, Germany +49 2011-789-5048

Parfuemerie Douglas Essen (Essen) is a renowned perfume store located at Limbecker Pl. 1A, 45127 Essen, Germany. Known for its excellent customer service, the store offers a wide range of the finest perfumes accompanied by great sales. Customers have expressed their satisfaction with the store, praising its good choice of products, professional staff and consultants, and reasonable prices. The friendly and natural sales consultations provided by the saleswoman, Ms. zlem, have been highly appreciated. The branch is a favorite among customers, as they feel genuinely welcomed and valued. With its convenient opening hours from Monday to Saturday, and even on Sunday afternoons, the store aims to provide a pleasant and convenient shopping experience. Parfuemerie Douglas Essen guarantee a seamless visit for perfume enthusiasts in search of their perfect scent.

Amenities and More

Accessibility
- Wheelchair-accessible entrance
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Crowd
- LGBTQ+ friendly
Service options
- In-store shopping
- In-store pick-up

Reviews

4.1/5

8 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Tomas lopez-betanzos

March 22, 2024

Customer Service was good.

Diane kasper

March 22, 2024

So unfriendly staff. I wanted to return an online order to the branch yesterday 15.05.2023 around 19:20uhr(according to the Douglas website, this is possible without any problems)* the item was not Douglas partner so I can easily return the item, she said that is impossible to return that was so comic because a week ago I have returned in the same store the item that I have bought online, she called herself as a manager but she isn't at all, I would suggest to Douglas to send her for training how to make a refund online, and please if you hire a manager at least should know the basic English language. Someone just didn't feel like doing the paperwork. I won't go there anymore.

Kimiko

March 22, 2024

I describe my experience in this shop very uncomfortable and frustrating. I went there with the intention of buying a foundation in my skin colour and there were non in the darker shade. They had MANY make up brands available and NONE of them had darker shades exposed. I inquired one of the employees for help and I was adviced to search online as the foundation in darker shades are only available online, they then showed me "dark" foundation from the brand "IT cosmetic" not surprisingly none of the 2 matched my skin colour. I will surely no longer shop here. Its time to learn to be more inclusive, situations like this should be avoided. DO BETTER DOUGLAS Thankfully i didn't hear the classic "but you are dark, you don't need foundation" comment